Our line of ProductsWe like to offer you what you want. Check out our different products and options for your needs!

Our Products

  • 1 Broadcasting

    You can schedule outbound calls to run custom applications with text-to-speech and voice recognition. Read more...

  • 2 IVR builder

    Build custom IVR applications in an easy web editor to take incoming calls. Event Driven, See our events page for more details. Read more...

  • 3 ACD

    Setup a virtual call center in the comfort of your employee's homes. We have an agent website that will allow your employees to login from home and take calls as normal call center would. Read more...

  • 4 Cloud Routing

    Cloud routing allows you to manage your callcenters most efficiently, reduce hold time for your customers and have complete visibility of what each call is doing. Enjoy a highly dependable platform that has 3 lines of defence for failures. Read more...

Products Features

Broadcasting

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Checkout our list of broadcasting features.

  • Campaign builder, You can setup different campaigns for different products.
  • Advanced scheduling. For example, you can run at any interval. Every Friday, First of every month, Every second Monday etc.
  • Keep lists of contacts to dial out on a schedule. You can reuse these lists in multiple campaigns.
  • Detailed call logging is stored for every call. So we can see exactly what happens on each call.
  • Answering machine detection, You can fire different events if its detected.
  • Detailed and customizable Reporting.
  • Customizable Campaign Settings such as Ring Duration, Answering machine handling etc.
  • Platform is easy to expand. We can easily scale up or down depending on your requirements.
  • Email Broadcasting.
  • Custom email alerting when certain conditions are met.

IVR Builder

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How IVR builder is different then other.

  • Advanced scheduling. You can setup to only allow certain calls through at certain times.
  • Error handling and validation on the Strategy level, as well as prompt level.
  • You can reuse prompts in other IVR strategies you setup.
  • Custom voice recognition handling, you can choose to only accept high confidence scores as responses.
  • Detailed call logging is stored for every call. So we can see exactly what happens on each call.
  • Platform is easy to expand. We can easily scale up or down depending on your requirements.
  • Custom email alerting when certain conditions are met.

ACD

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Check out our automated call distributor.

  • 3 way calling.
  • Agent scripts, Agent transferring and Agent whisper message when caller is about to connect.
  • Playable recordings while connected to a customer.
  • Screen pop with customer information.
  • Dispositions, with custom event firing on selection.
  • Advanced event driven queue handling such as wait time estimation.
  • Custom call center builder, agents can be part of many callcenters at once
  • Advanced callcenter Scheduling, fire events if call center is closed.
  • Ani/Area Code blocking.
  • Intro and No agent events.
  • Call recording and Max calls events.
  • Webservice integration to send you detailed data about the calls in realtime
  • Remembered agent feature, Customer can reach same agent when calling a second time.
  • Personalized agent voicemail.
  • Custom hold music.
  • Advanced queue distribution based on Call center priorities, Agent ranks and skills for the best possible match .
  • Detailed call logging.
  • Detailed and customizable Reporting.
  • Platform is easy to expand. We can easily scale up or down depending on your requirements.
  • On demand agent calling.
  • Custom email alerting when certain conditions are met.
  • Use toll free numbers for your callcenters.
  • webrtc integration, so you don't have to use a phone to login an agent. calls can be taken directly from the browser.
  • virtual hold, callers can have the system call them back when agent is ready.
  • Preview mode, Agents can peak at what call is next and choose to accept or reject.
  • External web screen pop, You can use your own screen pop via web url that will pop up as the call begins.

Cloud Routing

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Checkout our smart cloud routing features.

  • Strategy builder with route plan customization.
  • Round robin, sequential or percent allocations.
  • Automatically adjust schedule for different allocation during different times.
  • You can have multiple route plans per strategy to make routing highly customizable
  • Smart dialing, stores detailed carrier messages as to why a call attempt failed.
  • Webservice integration to send you detailed data about the calls in realtime
  • Ani/Area Code blocking.
  • Intro events. You can run a Custom IVR before your custom gets to the routing phase.
  • Call recording.
  • Caller Voice Recognition and Key press triggers to perform any actions you want.
  • Agent key press triggers.
  • Agent webservice post triggers.
  • Advanced callcenter reject options based on Webservice, Busy reject and Key Press reject
  • Preroute webservices (check a webservice before making the call to see if agent is available)
  • Use toll free numbers for your strategies.
  • Dnis override support, send callers to different destination based on what number they dial.
  • Route exhausted events, if all routing failed, perform custom actions.
  • Custom hold music.
  • Call center open/close hours.
  • All call centers closed events.
  • Custom email alerting when certain conditions are met.
  • Detailed call logging is stored for every call. So we can see exactly what happens on each call.
  • Detailed and customizable Reporting.
  • Platform is easy to expand. We can easily scale up or down depending on your requirements.

Feedback Revisions

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Client Approval

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Lid est laborum et dolorum fugaerts. Etras harum quidem rerum facilis est etras expedita disnictio. Namsirs libero uns tempo re, cum soluta nobis est eligendi optio cumque nihil ims duod amets untra dolor amet sad ipet. Fugiat dapibus, tellus ac cursus commodo, mauesris condime ntum nibh, ut fermes ntum mas justo sitts amet risus. Cras mattis cosi sectetut amet fermens tum aecer nas faucib Sed ut perspiciatis unde omnis iste tus error siters voluptatem accusantium dolorem que laudantium, totam remteripaperiam, eaque ipsa quae illos inventore veritatis etra quasi arch itecto beatae vitae dicta sunt explicabo. Nemo enim ipsam volu ptat equia voluptas sit aspernatur aut odit aut fugit.

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Project Launch

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Lid est laborum et dolorum fugaerts. Etras harum quidem rerum facilis est etras expedita disnictio. Namsirs libero uns tempo re, cum soluta nobis est eligendi optio cumque nihil ims duod amets untra dolor amet sad ipet. Fugiat dapibus, tellus ac cursus commodo, mauesris condime ntum nibh, ut fermes ntum mas justo sitts amet risus. Cras mattis cosi sectetut amet fermens tum aecer nas faucib Sed ut perspiciatis unde omnis iste tus error siters voluptatem accusantium dolorem que laudantium, totam remteripaperiam, eaque ipsa quae illos inventore veritatis etra quasi arch itecto beatae vitae dicta sunt explicabo. Nemo enim ipsam volu ptat equia voluptas sit aspernatur aut odit aut fugit.

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